A new data privacy law General Data Protection Regulation (GDPR) will come into force on May 25, 2018 impacting how businesses collect and process data. Your privacy is important to us, and we are fully committed to protecting your privacy. Please read the following terms carefully before you access and use our websites. If you do not agree with any of the clauses, agreements, statements or policies, do not proceed in accessing or use our website.
Relationship with Decodes Limited and affiliated merchants
joy.link along with all subdomains are part of the Decodes Limited family, the legal entity and data provider of products, merchants, and any other distributed contents on the website. There will be information received and share with Decodes Limited, and their affiliate merchants. We will provide detail examples and explanations below of what part your data privacy comes in play when using our website, and help you decide to proceed with our service and allow us to access your personal information.
What personal information do we collect from you
We only collect personal information that you provide to us when subscribing to our services including logins, checkouts, newsletter subscription, etc. These information may include (but not limited to) your name, contact numbers, mailing/shipping/billing addresses, login name & password, social media accounts, credit card information, IP address, and other applicable information. Surrender of such personal information is to be agreed upon that you are voluntarily providing such information to us to proceed with using our service (e.g. to register for an account for newsletter, reviews, product checkout, or any type of data exchange). Hereby, you understand we have your permission to collect your personal information when you accept the explicit consents, or unless it is permitted by applicable laws and regulations. Also note our website uses third-party services (e.g. advertising and google analytics), that utilities cookies and other tracking technologies to provide functions, detection of your device, and browsing data. Please see our cookies section for more detail. You can always “opt out” at any time by visiting your subscription preferences page, click the 'unsubscribe' link in any email or visit the joy.link unsubscribe page or email us with your consent.
Payment information will be collected when you use our transaction services, as we will need certain shipping and billing information to process the order. These services including concierge purchasing, and parcel forwarding service, where you designate us to be your representative to purchase the item from the merchant or using one of the provided logistics solution for international shipping. In such cases, we will require your name, contact information and other possibly importing details to place the order. These personal and payment information will be provided to us either during account registration or at checkout, both of which we will collect and store these information via upmost secured processes.
Information we collect automatically when you use the Services
We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services.
We track certain behavioral data about your visit with tools such as Google Analytics, and Hotjar when you interact with any of our Services. This data includes the features you use; search functions, shipping calculators, search terms, and other outbound links you click on frequently used. The purpose of such information is to improve our user interface and user experience. We collect information about your computer, phone, tablet, or other devices you use to access the Services. This device information includes your connection type. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, and device identifiers.
How we use the information collected
To provide a personalize experience with our product recommendation engine, and improving the user interface and experience for everyone, we use your information to provide the Services to you, including orders and transactions process, authenticating your identity when log in, customer support, and making product suggestions based on your past purchase and browsing behavior. We may use your email domain to infer your affiliation with a particular organization or industry to personalize the content and experience you receive on our websites. Data may also be used for research and development purpose to enhance our product features, for example we use machine learning to understand how people use our Services to identify trends, usage, activity patterns and areas for integration and improvement.
To market, promote, and drive engagement with our services, we use your contact information and information to send promotional communications that may be of specific interest to you, including by email and by displaying joy.link ads on other companies' websites and applications, as well as on platforms like Facebook and Google. These communications are aimed at driving engagement and maximizing what you get out of the Services, including information about new features, survey requests, newsletters, and events we think may be of interest to you. We also communicate with you about new product offers, promotions and contests. You can control whether you receive these communications as described below under 'Opt-out of communications.' For safety and security we use information about you and your Service use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies. To protect our legitimate business interests and legal rights where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
With your consent we will use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission. For individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where we need it to provide you the Services, including to operate the Services, provide customer support and personalized features and to protect the safety and security of the Services; It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services and to protect our legal rights and interests; You give us consent to do so for a specific purpose; or We need to process your data to comply with a legal obligation. If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place.
Information sharing with affiliated companies
Decodes Companies: We share information we have about you with affiliates in order to operate and improve products and services and to offer other affiliated services to you. This includes companies that own or operate the services in the Decodes Limited product family.
How we store and secure information we collect
We use data hosting service providers in the United States to host the information we collect, and we use technical measures to secure your data. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. We will respond to requests about this within a reasonable timeframe.
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
We retain your account information until you delete your account. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations and to continue to develop and improve our Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about you.
There are two classes of Cookies based on how long they remain on your system: (i) “Session Cookies” may be used only during your visit to the Site and are erased once you close your browser, and (ii) “Persistent Cookies” (if applicable) remain on your browser for one (1) year from your last visit to the Site and enable us to remember you on subsequent visits to the Site and provide more relevant content to you on such Site.
A useful resource on understanding Cookies may be found at http://www.allaboutcookies.org.
PII provided in connection with problems, comments or requests is used only to respond to those problems, comments or requests. This information is not stored or used in connection with Clickstream Data and is provided to a third party only as necessary to respond to the comment, problem or request of as required by law or court order.
Please note that it is not necessary for you to become a member in order to use many of the features on joy.link, a non-member can easily see products and prices, perform searches, read reviews and take advantage of many other useful features on the site.
joy.link also operates a free e-newsletter service - the joy.link Update - to help you keep up-to-date with the best deals, contests and joy.link news. This is an opt-in service so, as a member, you will receive the newsletter. To unsubscribe simply send an e-mail to email@example.com and include your e-mail address.
The reason that we ask for this PII is to provide you with information that you may request, to customize your experience on the Site, and to contact you when necessary in connection with any promotions you participate in.
We also use this information for internal business purposes, such as aggregating the data to help us to create a profile of joy.link visitors, as a whole, so that we can; a) build a better understanding of our users and enhance the services we offer, and b) attract advertisers to spend money on joy.link, thus enabling our free price comparison service to operate.
Finally, from time to time, but only with your permission, we may provide your PII to selected third parties who wish to participate in special promotions offered in conjunction with us.
Data controller contact info
Your information is controlled by Decodes Limited, if you have concerns or enquiries on information handling, feel free to contact us via writing or email to addresses below:
Unit 308-313, 3/F, Enterprise Place,
Hong Kong Science Park,
Shatin, Hong Kong
EU Representative for residents of European Economic Area:
Unit 308-313, 3/F, Enterprise Place,
Hong Kong Science Park,
Shatin, Hong Kong